Greetings from the USA
INTERVIEW | Find out how Area Manager USA Claudia Montoya, runs a successful integrated hospitality business with the HFC USA team. She is very grateful for the commitment of her team. “They say skills are cheap, but passion is priceless. To run a successful business, you need people who care, who have the drive, who want it and who will go above and beyond to do whatever it takes to make it successful,” Claudia says.
ABOUT |In her spare time, she loves watching her twelve-year-old son play hockey and play fetch with her four-year-old German Shepherd dog. They enjoy travelling and visiting new places. Claudia is also a fan of jogging in nice cool but sunny weather, visiting wineries, playing pool, and watching good action movies. She also enjoys learning about pet nutrition and researching topics in dog wellness and longevity. Claudia is the founder of a holistic and natural pet retail store brand called Miss Kibbles. She discovered a need for natural and healthy pet products in my local community, so she opened a boutique pet retail store.
What makes a hotel service the best hotel service?
I believe communication from all parties makes the best hotel service experience. With the technology nowadays, we have information available at our fingerprints, making processes more efficient when used wisely.
Describe your life as an Area Manager in one word
What are your key elements for starting and running a successful hospitality business?
The people behind it. They say skills are cheap, but passion is priceless. To run a successful business, you need people who care, who have the drive, who want it and who will go above and beyond to do whatever it takes to make it successful.
What has been the most rewarding part of your role?
Thinking outside the box to provide solutions during critical times to not affect the operation.
What do you hope to see happen soon with HFC?
Continuous growth around the globe. Just now, we expect new hotel openings in the US alone. In addition, HFC pursuing the commercial market in Europe. These are fascinating news and opportunity to grow and continue to recruit new talent. I am proud to have joined the HFC team. Working with colleagues from around the world and different backgrounds and experiences is excellent!
What are your hopes for the industry?
To bounce back and accept the new normal. The traveler’s expectation is high, and demand for products and services is high and not necessarily at a higher price. Shortage of working personnel in the hotel industry is certainly a struggle, so hoping to see a stronger comeback in all aspects and over-delivery new expectations.
What do you find the most challenging at HFC?
Besides keeping up to the different time zones, the challenge makes our day to day unique and exciting. There is always a twist to every scenario, and I genuinely enjoy the fact that there is never a dull moment.
What key activities would you recommend entrepreneurs invest their time in?
I would recommend reading or downloading audiobooks on self-improvement and motivation. I believe in constantly feeding your mind with knowledge.
In your experience, what factors contribute to excellent customer service? Taking care of the immediate needs by actively listening to what is being asked. We need to always have a proactive approach and be able to adapt to change as needed.
Who or what inspires you?
My dad is my inspiration for my everyday hustle. He is an Engineer Geologist and growing up, I remember him always travelling and working to provide to our family. He always aimed for the better. Good wasn’t good enough, and I am thankful for his disciple. Up to this day – the mid-80s now – he enjoys doing consulting work. Retirement is not an option. Rocks and minerals are his passion.
What is your favorite travel spot so far?
My favorite travel spot has been in my home country Huaraz (Peru) located 8hrs away from the city and admiring the beautiful scenery of the Andes highlands.
Do you have a favorite quote, motto, or personal mantra?
“If your dreams don’t scare you, they aren’t big enough.”
How do you define success?
Success is for me financial freedom. Being able to sleep well at night knowing I can provide for my family.