The Hotels Facility Manager is responsible for the management and optimization of all aspects of the facility services within the hotel. Including: housekeeping, linen, waste management and others mall facility services. He/She is responsible for the management of the suppliers who deliver the services and for the optimization between the suppliers, as a goal to continuously strive to outstand the quality of the services delivered and to lower the total costs. On a tactical level he/she overlooks the quality, contract agreements, process development and account management. The Hotels Facility Manager is the account manager within the hotels and will speak to the Hotel Management.

REPORTINGLINE: Area Manager Central Europe
RELATIONSHIPS: Internally: All HFC employees Externally: Client(s),suppliers



  • Responsible for training the House keeping Manager and Client on HFC’s financial processes using the proper documents and timelines, including the process for additional and requests for change;
  • Make sure the Client receives the correct input for the regular form so these can be signed off according to the relevant process and timelines;
  • Execute bi-weekly financial audits using the assigned checklist, resulting in a bi-weekly dashboard;
  • Plan and conduct monthly purchasing and sales meeting to analyze and update monthly intern al financial numbers;
  • Make a forecast based on actuals and on received forecast information from clients;
  • Plan and conduct monthly extern al dashboard meeting with the clients Area Manager;
  • Discuss monthly dashboard with the client manager and send agreed dashboard to HFC’s and clients Operations Directors;
  • Constantly work to optimize the supply chain and lower the integral costs.


  • Prepare and plan bi- weekly hotel operations meeting with the Hotel Manager, using input from quest reviews and Review Pro;
  • Plan and execute follow up actions from the meeting;
  • Conduct bi-weekly guest journeys and follow up on the actions;
  • Get approval and sign off on the quality check score from Hotel Manager and Housekeeping Manager;
  • Plan monthly dashboard meetings with the client Area Manager and agree on the dashboard;
  • Work together with the Quality Manager to follow up on “lessons learned” from internal audits organized by the Quality Manager;


  • Plan a bi-annual check on legal requirements and update the hand-over document to get signed off by the Operations Director and Financial Director;
  • Review the compliance document on a monthly basis, get sign off from the Financial Director and upload it in the system;
  • Handle requests for change according to the agreed process;
  • Responsible for annual task planning and-execution. Seek agreement with the Hotel Area Manager and get sign off by Hotel Manager;
  • Work together with the Operations Director to follow up on “lessons learned” from internal audits organized by the Quality Manager;
  • Plan bi-weekly hotel operations meetings with the Hotel Manager and Housekeeping Manager;
  • Plan monthly country operations meetings with the Client Manager. Get approval and sign off on the Dashboard and send it to the Operations Directors from both HFC and the client;
  • Make planning of services, plan the execution and get sign off on the execution from the hotel managers.


  • Plan quarterly social feedback moments to discuss working conditions/requirements and atmosphere (in) between teams;
  • Get agreement on dashboard and sign it off;
  • Conduct a yearly team-event in alignment with the client;
  • Signal social risks and follow local procedure for handling social risks;
  • Plan quarterly training meetings to identify the team needs by retrieving talent-and training overview from the housekeeping team, based on the training template.
  • Conduct trainings for the Housekeeping Manager based on the training template;
  • Plan bi-weekly operations meetings with the Hotel Manager and Housekeeping Manager;
  • Plan monthly country operations meetings with the Client Area Manager.

Besides these 4 main components the Hotels Facility Manager is also:

  • Managing projects on request of the Operations Director. He/she needs to follow up on new development trends in the business and has to tender contracts and implement new contractual agreements;
  • Building up and animating a network of existing clients;
  • Supporting the Commercial Director (if needed) in the sales process with delivering content concerning the processes and tenders;
  • Responsible of a portfolio of hotels as assigned;
  • Accountable for direct costs of their hotels;
  • Responsible of the execution of the contracts related to their hotels;
  • Responsible of the relation with the clients ’management of their hotels;
  • Might replace Area Managers when on leave.

Education Knowledge & Experience

  • University level in hotel or facility management;
  • At least 2 years working experience in a similar role in the hotel market;
  • Excellent knowledge of the English language, both spoken and written;
  • Ability to communicate in French and German would be a big plus.
  • Excellent knowledge of Microsoft Office programs;
  • Experience in contractual environment;
  • Willingness to travel on a weekly basis


  • Strong communication skills on all levels;
  • Client focused;
  • Ability to deliver;
  • Flexible mindset, being able to work on different contracts at the same time;
  • Diligence and senseurgency;
  • Strong commercial awareness;
  • Innovative;
  • Organizational talent.

Are you ready to bring hotel facilities to the next level?
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photocredit: © richard powers from brand book Cm