citizenM, the award-winning lifestyle hotel brand, and Hotel Facility Concepts (HFC) are pleased to announce the extension of their long-standing strategic partnership. HFC has been citizenM’s trusted global partner since the brand’s launch in 2008, managing procurement and back-of-house services across all 37 in more than 20 cities around the world.
About citizenM
Since opening its first hotel at Amsterdam Schiphol in 2008, citizenM has redefined modern hospitality with its distinctive “affordable luxury for the people” concept. With a growing portfolio of hotels across Europe, North America, and Asia, citizenM continues to innovate in design, technology, and guest experience while staying true to its mission of offering smart luxury for modern travelers.
Lennert de Jong, CEO of citizenM, said:
“From the very beginning, HFC has been an integral part of our success story. Their expertise, dedication, and shared vision have helped us scale globally while maintaining the high quality and efficiency our guests expect. We are delighted to extend this partnership as we continue to grow our international footprint.”
About Hotel Facility Concepts (HFC)
Hotel Facility Concepts is a leading provider of back of house services, procurement, and operational support solutions for the hospitality industry. With extensive experience in hotel operations worldwide, HFC delivers tailored, scalable facility management services that enable hotel brands to focus on guest experience and growth. For citizenM, HFC is responsible for procuring and managing services including cleaning, linen, waste management, window cleaning, pest control, and floor maintenance.
Pancras Evers, CEO of HFC, said:
“Our collaboration with citizenM has always been based on mutual trust, transparency, and a shared drive for excellence. We are proud to have supported citizenM from its very first hotel and to continue this journey together. As citizenM expands globally, we remain committed to providing the best possible operational and procurement solutions to support their ambitions.”
