What an incredible week in Rome!
Just over a week ago, our global HFC team came together for our International Summit — three days fully dedicated to growth, connection, truly seeing each other, and taking time to reflect on where we are and where we’re going.
With colleagues joining from across Europe and the US, we explored this year’s central theme:
“Growing Together — As a Company, As a Team, As Individuals.”
Rome provided the perfect backdrop for stepping back, reconnecting, reflecting, and looking ahead with renewed clarity and purpose.
Company Growth
We looked at our strategic ambitions, business priorities, and the key themes shaping HFC’s next chapter. We aligned on what matters most and what will move us forward together.
Team Growth
Through cross-regional collaboration, open dialogue, and meaningful moments of connection, we strengthened one of our greatest assets: our people.
We also worked on breaking patterns and building healthier, more sustainable ways of working — essential for future-ready growth.
Personal Growth
With the guidance of The Change Studio — and the inspiring facilitation of Arend Ardon, Linde Crijns, and Carmen Reissig — we looked inward as much as outward.
Their sessions challenged us, energized us, and gave us new tools to lead ourselves and others with courage, authenticity, and reflection.
What stood out most?
The energy, commitment, openness, and real connection within our team.
“Looking back, I’m proud of our HFC team — we built a deeper connection and worked on personal leadership that will shape our future together.”
— Pancras Evers, CEO
“The days in Rome showed how much potential we unlock when we take time to reflect and connect. I’m proud of the engagement, energy, and positivity I saw, and confident in the strong foundation we are building for the future.”
— Juliette Röschard, HR Manager
Across continents and cultures, one thing is clear:
HFC grows when we grow — together.
A huge thank you to everyone who contributed, shared, listened, reflected, and showed up with ambition and curiosity.
And of course… to Rome, for inspiring us with its timeless beauty and history.
About Hotel Facility Concepts (HFC)
Hotel Facility Concepts is a leading provider of back of house services, procurement, and operational support solutions for the hospitality industry. With extensive experience in hotel operations worldwide, HFC delivers tailored, scalable facility management services that enable hotel brands to focus on guest experience and growth. For citizenM, HFC is responsible for procuring and managing services including cleaning, linen, waste management, window cleaning, pest control, and floor maintenance.
