A thumbs-up is always a fantastic way to receive recognition for our work. After preparing citizenM La Defense and citizenM Gare de Lyon for the 4-star rating, we passed with flying colours! It was nice to see the dedication of the housekeeping team and the support of Ann Cat and the team. Thank you LCS. You did a great job keeping the hotel quality high those last three months.

Why a rating?
A 4-star rating means a superior large hotel with upscale establishments, fully staffed, and tons of extras. From customer opinions, anything that achieves an average of 4 stars or above demonstrates a consistent thumbs up from your customers. 

Ann Catherine Waelterle (Area Manager France HFC): "The housekeeping team have been preparing the 4-star rating for several months to ensure the perfect cleanliness of the rooms and public areas. The team was fully involved and dedicated to their work. They were also able to find some additional staff as well to work on all the deep cleanings made seasonally. The 4-star rating is always a challenge as 10% of the hotel rooms are visited and disassembled to check all the points of cleanliness and room standards. The 4 stars are validated for the next four years now! Thank you LCS for always being on top of quality".

Camille Dagoneau (Hotel Manager citizenM): "I wanted to let you know that we got our 4-star audit with flying colours. I wanted to thank the HK teams. Ann Cat and the housekeepers were incredible (nothing new, you will tell me). They were invested in this audit from start to finish. They listened and were very responsive. (…). The reaction of the maids to the announcement that we had had the 4-star was a real gift. I understood everyone's involvement. A real team effort. It was a pleasure to have taken on this challenge together. (…) Thanks again for all the hard work over the past few weeks. You are a top team.".

About HFC
Hotel Facility Concepts is your Strategic Management Agent for Hotels and Commercial Real Estate. Running a hotel and office can be challenging, and HFC helps ease the burden. In addition to cutting your costs and reducing your risks, we help you focus on what matters: 4- star ratings and a smile on your customers' face.

Picture credits
Paris citizenM La defense & citizenM Gare de Lyon by richard@richardpowers.co.uk